General Terms



Welcome to BG-PHARMACY.COM. We are pleased to have you here.



The terms are a legally binding contract between the USERS and BG-PHARMACY.COM.

This legal notice (these “Rules”) applies to the entire content of the Website under the domain name (called the “Website”) and to any correspondence between you and Bulgarian Pharmacy . Read these rules carefully before using the Website. Use of the Website means that you accept these rules, regardless of whether you have decided to register your data with us. If you do not accept these rules, do not use the Website.

Other terms and names:

"User": Any natural or legal person who has ordered goods from the website BG-PHARMACY.COM through the technical means (contact forms) on the site and has agreed to these General Terms.

"BG-PHARMACY.COM" is an online store for goods provided by Bulgarian Pharmacy

"Personal data": Any information relating to a natural person who is identified or can be identified directly or indirectly by an identification number or by one or more specific features.

"Processing of personal data": Any action or set of actions that can be performed on Personal Data by automatic or other means, such as collection, recording, organizing, storing, adapting or modifying, restoring, consulting, using, disclosing or transmitting, distributing, updating or combining, blocking, deleting or destroying data.

“Personal Data Subject”: Any individual whose Personal Data is processed.




Art. 3 Please read these Terms and Conditions carefully and make sure you understand them before ordering goods from If you do not wish to be bound by these Terms and Conditions, please do not use this Online Store.

  1. The SUPPLIER manages the website BG-PHARMACY.COM, which is his property, through which users have the opportunity to enter into contracts for the sale and delivery of goods offered by the SUPPLIER on the website.
  2. These General Terms and Conditions are changed and updated depending on the changes imposed by the Regulatory Authorities, requirements for security of personal data, improvement of the offered goods and commodities, etc. Changes will be effective from their publication in the Online Store. Whenever you want to order additional goods and / or goods, please check these General Terms and Conditions to make sure you understand the conditions that will apply at that time.
  3. The Provider uses the personal information provided by the User only for the purposes specified in the Privacy Policy.
  4. Any content provided by the User through a form on the website will be considered non-confidential and public. The Provider has the right to use, copy, distribute, reproduce, operate, modify, modify and / or disclose to third parties any such material for the purposes of the Agreement concluded between the Provider and the User. He also has the right to disclose the identity of the Third Party User, who claims that all materials published or uploaded by you on constitute an infringement of their intellectual property rights or their right to confidentiality.
  5. Each User of must be at least 18 years old to order goods from the Online Store.
  6. The Provider reserves the right to refuse access to the online store at any time in its sole discretion when it considers that the use of the online store is in violation of any of the terms, laws or rights of a third party or disregard for others.
  7. The current online store,, is owned by . It is strictly forbidden to copy entire materials and use photos and videos from the site of, without the express written consent of the Provider, regardless of whether the source is indicated or a link to it is placed. The technologies used on the site, as well as the content on it, are protected by the Copyright and Related Rights Act. In order to facilitate access to information, links have been made to sites on the Internet that are owned or operated by third parties. Links from the site to such websites are only a recommendation and a potential source of additional information. As the Provider has no influence over their policy for publishing materials, this agreement disclaims any responsibility for their content, as well as for the truthfulness and accuracy of the information published in them.

makes every effort to maintain accurate, accurate and up-to-date information in its online store, without excluding the possibility of objective discrepancies or omissions and delays in updating the information. All information in the online store is provided in accordance with applicable Bulgarian law, without warranty from  for its integrity and safety from malicious attacks by third parties. The Provider reserves the right to edit its pages and terminate access to them at any time.

The Supplier undertakes to ensure the use of the goods ordered by the customer through the Order Form, in their full quantity and quality according to the data provided by the customer through the Order Form for: customer name, address, telephone, e-mail.

  1. To review the goods, their characteristics, prices and delivery conditions;
  2. To conclude with the Supplier contracts for purchase and sale and delivery of goods offered by the website BG-PHARMACY.COM, whereby the User agrees with the following:
  • you agree that the information you provide when placing an order is true and accurate in every respect;
  • it will be considered that Users have read, understood and accepted the General Terms and Conditions;
  • The Provider accepts that it may use the data in the order in accordance with the Privacy Policy, which determines the conditions under which it processes all personal data that it collects from Users;
  • will provide a contact telephone number so that the Provider can contact you if there is a problem with your order.
  • The supplier reserves the right to refuse an order (or request changes) at its discretion.
  • After the User has registered an order for goods and delivery, the Supplier will send an email to confirm that the order has been received. Please check this information carefully and notify the Provider as soon as possible if the details are incorrect.
  • An agreement to amend or notify the termination of the Agreement is made in writing.
  • In case of amendment of the Agreement, the obligations of the parties are preserved in an amended form. Upon termination of the Agreement, the obligations of the parties shall be terminated after the settlement of the financial relations.
  • The provisions of the Commercial Law, the Law on Obligations and Contracts and the other current legislation of the Republic of Bulgaria shall apply to issues not settled in the contract.
  • The Provider guarantees that the personal data provided by the User are protected in accordance with LPPD, processed only in connection with the implementation of this contract and stored in accordance with regulatory requirements
  1. Delivery:
  • The delivery of goods is done through the courier company "Royal mail". Delivery is made within the relevant number of working days duly described in the purchase process of BG-PHARMACY.COM, and the courier provides written or oral information about the date and time of delivery of the shipment. Orders placed before 15:00 are shipped the same day, and all others on the next business day.
  • Delivery time is approximate and cannot be guaranteed as it depends on external factors. The supplier guarantees that he will deliver the ordered goods as soon as possible, without the slightest delay on his part.
  • The price for delivery of a shipment through the courier company "Royal mail" is duly described in the process of purchasing the product / s of BG-PHARMACY.COM, as it depends on both the kilograms of the goods and the total amount.
  • Delivery is by courier from 9:00 to 17:30, and on Saturday until 13:30.
  • When returning and exchanging goods, delivery is at the expense of the buyer.


  1. Prices and payments in connection with the concluded contracts through the platform BG-PHARMACY.COM:
  • The prices are announced in GBP. The prices are with VAT. The price does not include transport costs.
  • We reserve the right to change our prices at any time.

Payment can be made in the following ways:

  • Bank transfer
  • Payment by card.


  1. To receive information about new services offered by the Provider in the online store BG-PHARMACY.COM;
  2. To make electronic statements in connection with the conclusion or execution of contracts with the Provider on the website BG-PHARMACY.COM through the interface of the page of BG-PHARMACY.COM, available on the Internet;
  3. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 4. The supplier in the online store BG-PHARMACY.COM organizes the delivery of the goods and guarantees the rights of the User, provided by law, within the framework of good faith, the criteria and conditions adopted in practice, consumer or commercial law.

Art. 5. (1) The User concludes with the Supplier on the website BG-PHARMACY.COM a contract for purchase and sale of goods, at The contract is concluded in English and is stored in the database of the Provider on a website.

(2) Pursuant to the contract concluded with the User for purchase and sale of goods, the Supplier in the online store BG-PHARMACY.COM undertakes to organize the delivery of the ordered goods to the User of the goods specified by him through the interface on the website. Users have the right to correct errors in entering information no later than submitting the statement for concluding the contract with the Provider on the website BG-PHARMACY.COM.

Art. 6. (1) The User and the Provider in the online store BG-PHARMACY.COM agree that all statements between them in connection with the conclusion and execution of the contract of sale may be made electronically and through electronic statements under the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is assumed that the electronic statements made by the User of the site are made by the persons specified in the data provided by the User when filling in the data in the contact and inquiry forms.


You need to fill in and send a form for Contact, Request for technical consultation or Request for service on the website to order the offered goods.

Art. 7 The user uses the interface of the page BG-PHARMACY.COM to enter into contracts for distance purchase and sale of goods offered by the SUPPLIER on the website.

The contract is concluded in English.

The contract between the SUPPLIER and the User constitutes agreement with these General Terms and Conditions, available on the website of BG-PHARMACY.COM.

The party to the contract with the SUPPLIER is the User according to the data provided when filling in the order form on the page.

This contract is considered concluded from the moment of placing an order of the User on the page and subpages of BG-PHARMACY.COM or acceptance of the General Terms in another explicit way.

For the conclusion of this contract and for the conclusion of the contract for purchase and sale of goods, the SUPPLIER explicitly notifies the User in an appropriate manner by electronic means - loading a page that confirms the order and e-mail to the e-mail of the User.

The statement of conclusion of the contract and the confirmation of its receipt shall be deemed to have been received when their addressees have access to them.

The Supplier delivers the goods to the address indicated by the User (including electronic) and is not responsible in case the data provided by the User are incorrect or misleading.

The User concludes the contract of sale with the Provider according to the following procedure:

(1) Logging in to the ordering system in the online store BG-PHARMACY.COM.

(2) Selection of one or more of the goods offered by the Supplier in the online store BG-PHARMACY.COM.

(3) Providing the necessary data for individualization of the User as a party to the contract.

(4) Provision of data for the delivery;

(5) Confirmation of the order;


You are responsible for your account at BG-PHARMACY.COM.


You are solely responsible for any activity in your account. If you share your account with other people, then the person whose financial information is in the account will ultimately be responsible for the entire activity. If you register as a business entity, you personally warrant that you have the authority to accept the Terms on behalf of the business you claim to represent. Also, already created accounts cannot be transferred.

Protect your password. As mentioned above, you are fully responsible for any activity in your account, so it's important to keep your password secure.



Art. 8. (1) The Supplier and the User shall conclude separate contracts for purchase and sale of the goods, declared by the User, regardless of the fact that they have been selected with one electronic statement and from one list of goods for purchase.

(2) The supplier may organize together and simultaneously the delivery of the goods ordered with the separate contracts for purchase and sale.

Art. 9. When exercising the rights under the contract of sale, the User is obliged to indicate accurately and unambiguously the contract and the goods in respect of which he exercises the rights.

Art. 10. (1) The consumer may pay the price for the separate contracts for purchase and sale by bank transfer or by card in advance, before receiving the ordered goods.

(2) With regard to goods, which are delivered promotionally together with other goods in a set, the price for the set shall refer only in its entirety and shall be inseparable for separate goods from the set.



Art. 11 The rules of this section VI of these General Terms and Conditions apply to Consumers for whom, according to the data specified for the conclusion of the contract of sale, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Consumer Protection Act. electronic commerce and / or Directive 2011/83 / EC of the European Parliament and of the Council of 25 October 2011.

(1) The price of the goods including all taxes is determined by the SUPPLIER.

(2) The manner of payment, delivery and performance of the contract is determined in these General Terms and Conditions, as well as the information provided to the User on the site BG-PHARMACY.COM.

(3) The information provided to the User under this section is current at the time of its visualization on the website of BG-PHARMACY.COM before the conclusion of the contract of sale.

(4) The SUPPLIER must indicate the conditions for delivery of the individual goods on its website.

(5) The user agrees that all information required by the Consumer Protection Act may be provided through the order form of BG-PHARMACY.COM or e-mail.

(6) The consumer agrees that the SUPPLIER has the right to accept full advance payment for the concluded with the consumer contracts for purchase and sale of goods and their delivery (Results of goods and / or goods).

(7) When the SUPPLIER has not delivered the goods, the User has the right to withdraw from the concluded contract within 14 days from the date of the order of the service. In this case, the SUPPLIER refunds, within 10 working days, 100% of the amount paid by the User. The provider refunds the amounts received ONLY by bank transfer. When exercising the right of withdrawal, the costs for returning the delivered goods are at the expense of the User and the costs for returning the goods are deducted from the amount paid by the User under the contract. The Supplier is not obliged to reimburse the additional costs for delivery of the goods, when the User has explicitly chosen a method of delivery of the goods, other than the cheapest type of standard delivery offered by the SUPPLIER.

(8) If the Supplier cannot fulfill the contract due to the fact that the ordered goods are no longer available, he is obliged to notify the User and to refund the amounts paid by him so far.

(9) If the Provider makes a significant change in some of the essential Clauses of this Agreement, he is obliged to notify the User immediately. The User undertakes to notify of his decision on the changes made within 3 days after receiving the notification from the Provider. The User declares that the telephone numbers and e-mail specified by him in the Contract are in fact those that can be used by the Provider for fast and irrevocable transmission of the notification.

(10) The acceptance of the changes under the previous point shall be certified by an additional agreement to the Contract.

(11) Responsibilities:

  • The provider will make every effort to ensure that the information in this online store is accurate and up-to-date, but does not guarantee its accuracy or completeness and we will not be liable for errors or omissions or for the results resulting from the use of such information.
  • The Provider will take all possible steps to ensure that the use of this online store results in a fast and reliable service, but he cannot guarantee that the use of this online store will be uninterrupted or error-free and will not be liable. for the interruption or loss of or destruction of any information during data transmission, as well as the loss or alteration of materials or data when downloaded to a computer system.
  • The Provider is not responsible for the use of other Websites to which the User has access through links in BG-PHARMACY.COM, as he does not control these Websites of third parties and is not responsible for their content. All such links are provided only as a service to the users of this online store and their inclusion in this online store does not constitute approval for their use.
  • The Supplier offers goods through its website BG-PHARMACY.COM for use according to the needs and discretion of the User, therefore is not responsible for any indirect special or subsequent loss or damage (including, but not limited to, loss of profit or loss of savings), costs or other claims for any compensation arising out of or in connection with the use of this Website or the delivery or use of its goods.
  • The limitations of liability in these conditions apply equally to the benefit of the Provider and any other related company.
  • Although it makes reasonable efforts to maintain the Online Store without limiting the foregoing, the Provider makes no representations or warranties regarding the availability, accuracy, reliability, completeness, timeliness or timeliness of goods and / or goods, our software, text, graphics, links or messages provided to or through the use of the online store or any online store that may be accessed through a link in BG-PHARMACY.COM.
  • The Provider is not liable to Users, nor will it be considered to violate these General Terms or other contract with them due to delay in performance or non-performance of any of its obligations (in relation to goods ordered by the User), if the delay either the failure is due to a third party or for a reason beyond its reasonable control.
  • The Provider may assign or transfer any of the rights or subcontracts arising from these General Terms and Conditions to a third party. The User has no right to assign or transfer any of his rights or contractual obligations arising from these General Terms and Conditions, except with the special written permission of the Provider.

Nothing in the General Terms and Conditions:

  • aims at or affects the legal rights of the User, which cannot be excluded by law; or
  • limits or excludes the liability of the Provider in respect of any fraudulent or negligent provision of a service or when he is not in a legal position to limit his liability.




Art. 12 (1) The Provider takes measures to protect the personal data of the User in accordance with the Personal Data Protection Act and GDPR.

(2) For reasons of security of personal data of the User, the Provider will send the data only to the e-mail address that was specified by the User at the time of registration.

(3) The Provider accepts and announces on its website a Privacy Policy, available at

(4) The User agrees with the Privacy Policy of the Provider.

(5) The User agrees that the Provider has the right to process his personal data in accordance with his Personal Data Protection Policy.




Art. 15 (1) The User and the Provider in the website BG-PHARMACY.COM are obliged to mutually protect their rights and legitimate interests, as well as to keep their trade secrets, which became their property in the process of performance of the contract and these General Terms.

(2) The User and the Provider are obliged during and after the expiration of the contract period not to make public written or oral correspondence conducted between them. The publication of correspondence in print and electronic media, internet forums, personal or public websites, etc. can be considered public.

(3) In case of conflict between these General Terms and Conditions in a special contract between the Provider on the website BG-PHARMACY.COM and the User, the provisions of the special contract shall apply with priority.

(4) The possible invalidity of any of the provisions of these General Terms and Conditions will not lead to the invalidity of the entire contract.

(5) For the issues not settled in this contract, related to the implementation and interpretation of this contract, the laws of the United Kingdom shall apply.

(6) These General Terms and Conditions enter into force for all Users on 01.09.2021.

(7) The promo codes for discounts when purchasing products do not apply to goods that have already been reduced or another discount has been applied to them, except for promo codes, which are explicitly mentioned by the Supplier and are used for an additional discount.

Art. 16. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Art. 17. We are not responsible for viruses and you should not enter them into the system.

17.1 We do not guarantee that our site will be protected without errors or viruses.

17.2 You are responsible for configuring your information technology, computer programs and platform to access our site. You must use your own virus protection software.

Art. 18. Share your ideas. Your ideas and suggestions are important to us! They can help us improve your user experience as well as our Goods. Any unsolicited ideas or other materials that you send to BG-PHARMACY.COM (excluding your content or items sold through our Goods) are considered non-confidential and are not your property. You grant us an exclusive, worldwide, royalty-free, irrevocable, permanent license to use and publish these ideas and materials for any purpose without compensation.